How to Review a Work Order

How to Review a Work Order

1. There will be instances where in tenant will provide the Work Order # they received via SMS, to be able to review the WO # click WO/FM then select Work Order then click Review WO

1. Enter the Work Order # in the WO field then click Submit

1. Once you click Submit Full Details of WO will pull up.

• Status:   current status of the Work Order
• Property: Bldg # and Bldg Location
• Unit: Flat / Unit #
• Bill To: Tcode (Tenant Code)
• Vendor: Maintenance Company / Contractor
• Template: Work Order Request
• Priority: Turn Around Time Priority

• Category: Work Order Category
• Subcategory: Work Order Sub Category
• Brief Description: Work Order Description
• Occupant Name: Tenant Name
• Caller Name: Tenant Name
• Caller Phone: Tenant registered Phone Number
• Caller Email: Tenant registered E-mail address
• Created By: Name of the Staff that created the Work Order
• zsxob_live = tenant created the work order using MyADCP App
• Access / Entry Notes: additional information to help describe / understand the work order request
• Problem Description: system auto generated text

• Edit: To Edit the existing Work Order
• New: To create a New Work Order
• View Occupant: To pull up the tenant contract details

• Status Dates: Progress updates of the Work Order
• Approvals: Work Order updates that requires Quotation Approvals
• Technician / Vendor Notes: Maintenance Vendor / Contractor Updates

• Workflow: Progress updates of the Work Order

• Audit History: Progress updates of the Work Order