How to create a Complaint Work Order

How to create a Complaint Work Order

1. Click Service Request

1. Enter the tcode on Bill to to pull up the tenant details

1. Choose the Expense Type depending on the type of complaint

• Opex FM – Maintenance related complaints
• Opex PM – Existing contract related complaints

1. Enter the template depending on the type of Complaint

1. Enter the tenant notes on Access / Entry Notes – make sure that the related Work Order is indicated on Notes and Related WO field  then click Save

1. On Current Step Move the WO to Review Complaint then click Save